Welcome! We are thrilled that you have chosen one of our properties as your new home! Please take some time to read through the following information and be sure to call the utilities listed below to transfer the service into your name ASAP. Thanks!
Things to do when moving in:
Set up your tenant portal for online rent payment and maintenance requests. If you have not received the email from us with the link to do this yet, please go to the ‘Tenant Portal’ section of this site and click on the ‘Get Started’ icon.
Transfer the tenant utilities into your name ASAP to avoid shut off. Residents must call to have the utilities established in their name upon move-in:
- Portland General Electric :: 800.542.8818 :: pge.com
- Pacific Power and Light :: 888.221.7070 :: pacificpower.net
- NW Natural Gas :: 800.422.4012 :: nwnatural.com
Also, here is the contact info for other services of interest:
- FastMesh WiFi (in most buildings) :: 503.893.8638 :: fastmesh.com
- Century Link :: 800.244.1111 :: centurylink.com
- Comcast :: 503.816.8824 :: xfinity.com
- Parking Permits :: 503.823.2777 :: (google “Portland parking permits Zone”)
Change your address with the post office usps.com
General Information about moving in:
At move-in, your manager will walk you through all of the paperwork, get the move-in check from you, give you the keys, and make sure you are familiar with your apartment and building. They will also review general information about living at the building. They will go into much greater detail, but the following are some of the highlights.
Most buildings offer free basic WiFi provided by FastMesh. Simply find the best connection point in your WiFi settings and set up an account for free basic WiFi. Faster options are available for a low monthly rate and no contract. There are three different speeds and prices.
Do not paint anything in the apartment. Nail holes and screw holes are no problem and considered normal wear and tear. Please do not patch the holes when moving out.
We highly recommend getting a renter’s insurance policy. You can purchase renters insurance through most insurance agents.
Recycle as much as possible. The bins are clearly labeled and your manager is happy to answer any questions you might have. Remember to break down cardboard boxes and to keep the area clean.
We do not accept cash or partial payments. Rent must be paid in full.
Rent is due on the 1st of each month and considered later after the 5th. Late fees are $50. Checks returned by the bank for any reason will incur a charge of $35.00 plus bank charges, plus the late fee.
If you are in a month to month contract, you are required to give a 30 day written notice of your intentions to vacate the unit to your manager.
If you are in a lease and need to break your lease, contact your manager about a move-out date and pay the lease break fee which is 1.5X your rent.
Maintenance requests are available from your manager or you can submit them online through your tenant portal!
With regard to your neighbors, please avoid loud music and talking after 10:00pm. Quiet hours are from 10:00pm to 7:00am. Late night parties will not be tolerated.
Most of our buildings are smoke free. Consult with your manager regarding the specifics of your building. No Smoking within 25 feet of the building.
If your building has on-site laundry, please help keep it clean by picking up after yourself. Your manager does not keep cash, so we cannot provide change for the machines.
Do not let strangers in the building. All tenants have their own keys. Please keep the back and front doors closed at all times.
If you ever decide to get a roommate: they must first apply, be approved and added to the contract before they can move in.
If you ever decide you’d like a pet: please talk with your manager to see if it is an option first. If approved, there will be a form to sign and a pet deposit to be paid.
If you make a mess in any common area, please clean it up.
Please do not leave any unwanted items in the building. Either donate your items or dispose of them properly.
Bed bugs have made their way to Portland. The most common way to introduce bed bugs to your apartment is from used furniture and clothing. If you are going to buy anything used, please inspect it thoroughly. Google ‘bed bugs’ so that you know what to look for. If you ever suspect that you have bed bugs, let us know immediately.
If replacing light bulbs, use a 60 watt light bulb or less.
Please refrain from using any over the counter drain clearing products. These are very harsh on older pipes and can cause numerous problems in the long-run. We would be happy to come snake your drain. Simply turn in a maintenance request to your manager or submit one through your online account. Hair is what usually causes clogged bathroom drains. Make sure you have a hair catcher in your bathroom sink and tub. Food usually causes clogged kitchen drains. Make sure you have a strainer and dispose of food in your compost bin or trash rather than in the sink. Do not pour grease down the drain.
When your smoke alarm and / or carbon monoxide alarm is low on batteries, it will begin to beep every few minutes. Residents are responsible for replacing smoke alarm and/or carbon monoxide alarm batteries and ensuring that they are in good working order. When replacing batteries, be sure to use a 10year lithium battery. Tampering with any alarm will result in a $250 fee per alarm. Do not under any circumstances remove your alarms. They are there for your safety and the safety of those around you.
Please check with your building manager about specific moving requirements, particularly for buildings with elevators. Elevators and front doors cannot be blocked off at any time for moving purposes, nor is it permissible to block parking.
Moving should be done during daytime or early evening hours and never between 10PM and 9AM. Any damage to the building occurring during the move is your responsibility. All boxes must be broken down for recycling. It is your responsibility to properly dispose of all unwanted items. Removal of any furniture, garbage or other items left in the apartment or on the grounds at the time you vacate will be charged directly to you.
Apartments built before 1978 may contain lead based paint. A pamphlet containing information on lead based paint will be given to you upon move-in.
Asbestos was commonly used in plaster, pipe insulation and in some floor coverings. While we are unsure whether your unit contains any asbestos, you need to take extra care not to disturb any suspected surfaces.
For a complete list of policies and procedures, please refer to your rental agreement.
If you have any questions, please contact your building manager. Thanks again for choosing one of our properties as your home!